A Team represents a company or organization with a Remoto subscription. A Team has multiple “Seats” that are managed by Team admins (using the "Admin Panel) who define who can schedule and host sessions, and who can see how team usage is tracked and governed.

All sessions created on behalf of a Team require anyone invited to join the Team for security reasons.

The Admin Panel is a secure, web-based dashboard used by Team Admins to manage:

• Users and roles
• Admin and Organizer seats
• Usage and billing-related insights
• Team profile information

It is separate from the Remoto Playback Desktop application and does not affect live sessions.

Only users assigned the Admin role can access the Admin Panel.

If you do not see the portal after signing in, you may not have Admin access.

The Admin Panel sign-in page is always available at https://admin.remotopro.io/

• Admin – Manages users, roles, seats, usage, and company metadata
• Organizer – Schedules and hosts sessions on behalf of the workspace
• Guest – Joins sessions they are invited to

Admins and Organizers have different permissions, and only Organizers and Admins consume paid company seats.

Yes. A single user can be assigned both Admin and Organizer roles.

In this case:

• They can manage users and usage
• They can also schedule and host sessions
• They consume an Organizer seat AND an Admin seat

Company workspaces have a pre-set number of admin seats available, and this is paid for as part of the enterprise plan package. 

When a session is created under a Team, all participants must belong to that workspace to:

• Enforce Team security requirements
• Limit access to authorized users
• Maintain consistent governance

Guests join the Team only to participate in sessions. They do not gain administrative access.

Admins and Organizers accept Team invitations by:

• Clicking Accept from the invitation email, or
• Accepting the invitation when prompted after signing into the Desktop application

See How to Accept a Remoto Team Invitation (Admins & Organizers) for full steps.

Guests accept Team membership when:

• Joining a session via a browser link, or
• Signing into the Desktop application and accepting the invitation prompt

This happens automatically as part of the session join flow.

• Declining an Admin or Organizer invitation removes access and requires a new invitation to regain access
• Declining a Guest invitation prompt blocks access to the session

If you decline by mistake, you can re-enter the flow by clicking the session invitation link again or signing back into the Desktop application.

Yes. If an invitation is still Pending, an Admin can revoke it by accessing the user's details in the admin panel so the user can no longer accept it.

If the user has already accepted, the Admin can still revoke the role to revoke access. 

Removing a user:

• Immediately removes their access
• Frees any Organizer or Admin seat they were using
• If an Organizer, prevents them from scheduling, hosting, or administering sessions
• If an Admin, prevents them accessing the Admin Panel for the company

• Remove: Use this when a user has already accepted the Team invitation and should no longer have access
• Revoke invitation (where supported): Use this when a user’s invitation is still pending and should not be allowed to accept in the future

Guests appear in the Users table because they are members of the Team for security reasons.

They do not consume seats and cannot manage resources.

Scheduled usage reflects the session configuration at scheduling time.
Actual usage reflects the real duration and technical settings used during the session.

Differences are normal if:

• Sessions end early or late
• Technical settings change
• Sessions are not started

Usage data updates automatically and can also be refreshed manually using the Refresh button in the Usage dashboard.

Try the following:

• Make sure you are signed in with the email address that was invited
• Sign out and sign back in if the wrong account opened
• Check whether the invitation has already been accepted or revoked

If the issue persists, contact a Team Admin.

This usually means that you have not been assigned (and/or accepted) an Admin role for any teams.

Confirm with your Team that you have been invited as an Admin.