Remoto Knowledge Base

How to Work With Timecoded Markers

Published December 3rd, 2024 by Sara Griffith

What are timecoded markers? Playback offers the ability to enter timestamped markers that reference the timecode fed by the DAW or NLE. If sync is established between Playback and the source DAW/NLE, timecoded markers will be associated with the SMPTE timecode at which it was entered. Thus, the timecode of the comment entered in the stream in Playba

Remoto Company Workspace Invitations

Published December 3rd, 2024 by Sara Griffith

You’ve received an email notification that you've assigned a Role in a company's Remoto Workspace. Now what!? In the Remoto system, we offer enterprise customers the option to purchase a customized company-wide subscription. This allows a company Admin to manage a group of users (internal staff or freelancers) and control how they can use the su

3rd Party Templates and Audio Test Files

Published October 29th, 2024 by Sara Griffith

To simplify setup and troubleshooting, we've provided downloadable session templates and individual video and audio files for various formats, including stereo, 5.1 (SMPTE + FILM), 7.1 (SMPTE + FILM), and 9.1.6. These files include audible channel callouts to ensure each channel is correctly routed to the corresponding speaker (e.g., left plays thro

Playback v.1.3 Release Notes

Published April 3rd, 2025 by Sara Griffith

Playback v1.3.(0) released April 8, 2025 Full version number: v1.3.0.44 Playback v1.3.(1) released April 28, 2025 Full version number: v1.3.1.59 Playback v1.3.(2) released May 6, 2025 F ull version number: v1.3.2.76 Playback v1.3.(3) released June 3, 2025 Full version number: v1.3.3.93 Current and legacy documentation (user guides, etc) can al

Playback Guest User FAQ

Published December 2nd, 2024 by Sara Griffith

Have you been invited to a Playback session as a Guest and have some questions? Are you a session Organizer who has questions about the Guest experience? This FAQ is for you. I've received an email invitation to a session. Since my email is on file to receive an invitation, does that mean I have a Remoto account? If you receive an email invitation

How to Create a Remoto Account

Published October 29th, 2024 by Sara Griffith

If you are having issues creating your account, your Temporary Credentials may have expired. Please see this article to learn how to request a new set of Temporary Credentials to finish your account set up. The account creation process can be accessed in a few different ways: A) By signing up for a Remoto Test Drive. If you sign up for a “Test Dr

Recommended Bitrates for Playback Streaming

Published November 15th, 2024 by Sara Griffith

Below are reference tables that lists different picture resolutions and their corresponding bitrates at various frame rates (FPS). The purpose of these charts are to help you understand the recommended internet speeds (bitrates) for streaming content at different resolutions and frame rates with Playback for the best and most efficient media handlin

Remoto Playback v1.0 Release Notes

Published November 22nd, 2024 by Sara Griffith

Remoto Playback v1.0 released August 27, 2024 Current and legacy documentation (user guides, etc) can always be found here. This document is organized in 5 sections: Technical Alerts - Crucial information and recommendations on how to configure and use the app to optimize its performance and your experience using it. System Requirements New Featur

How to Gather a Playback Log File

Published December 19th, 2024 by Sara Griffith

When contacting Remoto Support due to an issue with Playback, you may be asked to gather a Playback log file, or reproduce an issue and gather the resulting log file. A note about Remoto Logs The log file generated by Playback is continuous, it is not refreshed at any point and as a result can be very dense and difficult to parse. If you are asked

Playback Streaming Settings

Published October 29th, 2024 by Sara Griffith

When setting up a streaming session in Playback, you will be asked to choose a streaming setting: Desktop Only Desktop and Web The option you choose will determine how the session is streamed and how Guests are able to access the stream. There is a slight difference in latency between the different viewer types, and there may be a difference in the

Playback v.1.2 Release Notes

Published January 7th, 2025 by Sara Griffith

Playback v1.2.(0) released February 20, 2025 Full version number: v1.2.0.414 Playback v1.2.(1) release March 13, 2025 Full version number: v 1.2.0.453 Current and legacy documentation (user guides, etc) can always be found here . This document is organized in 5 sections: Technical Alerts - Crucial information and recommendations on how to configu

Playback Session Settings and Streaming FAQ

Published December 2nd, 2024 by Sara Griffith

This article contains common questions and answers about streaming settings, streaming session management and streaming. What is the session state? This column displays one of 5 states: “Draft”, “Ready,” “Started,” and “Finished.” Can I edit the session after I save it? Yes, you can edit the session after you save it. You can edit session detai

Remoto Playback System Requirements and Compatibility

Published November 14th, 2024 by Sara Griffith

System Requirements Playback Desktop (MacOS only) Playback Desktop: Organizer/Streaming System Requirements Minimum Requirements: Operating System: macOS Monterey® 12.1 or later* Processor: Intel® core i5 or Apple silicon M1 chip or higher RAM: 4 GB Disk Space: 1.5 GB needed for installation Internet Connection: Required for installation, applicatio

How to Determine Playback Software Version

Published December 3rd, 2024 by Sara Griffith

When submitting a support request, it is necessary to include the version of Playback you are using. The software version of Playback Desktop is displayed in the upper right corner of the login dialog: It can also be found through the Playback Menu Bar item “About Remoto Playback”:

How to Join a Playback Session

Published November 1st, 2024 by Sara Griffith

Please follow the steps below to be guided through the session joining process. For an in depth walk through, please see this Quickstart Guide for Guest Users article . Step 1) Session Invitation The first step to joining a Playback session is to receive an email invitation. If you are a Remoto account holder, you do not need to join from the emai

Remoto Playback FAQ

Published November 18th, 2024 by Sara Griffith

Welcome to the Playback FAQ Page For your convenience, we’ve organized this FAQ into sections to help you find the information you are looking for as easily as possible. General questions Visit this page for general questions and answers about system requirements, security, types of accounts, etc. Questions about session settings and streaming

How to Set Up Nuendo for Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Nuendo as an audio and video streaming source for Playback, including timecode syncing for Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. The setup process is the same whether work

How to Reset Your Remoto Password

Published May 29th, 2025 by Sara Griffith

There are a few reasons that you might need to reset your Remoto password: You have forgotten your password You have locked yourself out of your Remoto account due to too many incorrect sign in attempts Due to security reasons you may be prompted to reset your password (current password expires a year after it was created) You simply want to reset

Remoto Glossary

Published October 28th, 2024 by Sara Griffith

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

How to Request New Temporary Credentials to Complete Remoto Account Creation

Published May 29th, 2025 by Sara Griffith

If you are looking for instructions to reset your Remoto Password, please see this article instead. You may need new Temporary Credentials if: You are having issues logging in with a known password Resetting your password is not working (Reset code not being accepted). Why would this have happened? You may have never finished setting up your Remot

How to Cancel Your Remoto Subscription

Published December 9th, 2024 by Sara Griffith

Should you desire to cancel your Remoto subscription, please follow the steps below. Step 1) Log into your Remoto product and access your account profile Log into your Remoto product, and navigate to your Profile window, and click on the Products tab. If you have an active subscription, it will be listed in the top portion of the tab, and there wi

How to Delete a Playback Session

Published December 3rd, 2024 by Sara Griffith

A streaming session can be deleted in three ways: From the Session Details Overview window, click on the trashcan button in the lower left. Once the session has been completed and is in the “Finished” state, click on the “Delete” button under the Actions column in the Dashboard. Click on the hamburger menu in the Actions column and click on “Del

Troubleshooting macOS Permissions Issues

Published December 26th, 2024 by Sara Griffith

Permissions issues may occur when updating to a new version of Playback. Best practice to avoid any potential issues would be to make sure to reset the necessary operating system permissions before opening Playback after updating. Important: After resetting permissions, Remoto Playback must be restarted! Resetting MacOS Permissions through Security

How to Set Up Logic Pro for Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to a) set up Logic as a streaming source for Playback, and b) enable Logic timecode syncing so you and your guests can create Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. Logic can be used

How to Set Up Reaper for Playback Streaming

Published December 3rd, 2024 by Sara Griffith

This article explains how to (a) set up Reaper as a streaming source for Playback and (b) enable Reaper timecode syncing so you and your guests can create Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. Reaper can be

Quickstart Guide: Playback Organizer

Published December 3rd, 2024 by Sara Griffith

Playback is a remote real-time review and approve software tool. Built from scratch with an audio-forward approach, Playback creates a studio-quality experience no matter where you are. You’ve purchased a one time session, signed up for a free Test Drive, or you’ve purchased a subscription, now what? This quick start guide walks you through the fo

Payments and Accounts Related FAQ

Published December 2nd, 2024 by Sara Griffith

Renewals, upgrades, downgrades, expirations, cancellations & refunds. Do subscriptions auto-renew each month? Unless canceled, subscriptions will automatically renewed by default at the end of the billing cycle. How can I cancel my subscription? To cancel a subscription, you must do so from the payment portal, accessed through the “Go to Po

How to Set Up 3rd Party Host Programs for Streaming

Published December 3rd, 2024 by Sara Griffith

For your convenience, we’ve organized this article into sections to help you find the information you are looking for as easily as possible. Please select your DAW or NLE from the list below for an in depth guide on how to set it up for Playback streaming. Third party session templates and test audio files can be downloaded here should they be help

How to Set Up Final Cut Pro for Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Final Cut Pro as a streaming source for Playback. Final Cut Pro can be used as an application streaming source for both audio and video with Playback. It is a very basic application routing-wise. It’s audio output will always follow your system output. Final Cut pro does not have the ability to generate and transm

How to Set Up Pro Tools for Playback Streaming

Published December 3rd, 2024 by Sara Griffith

Pro Tools can be used as an application streaming source for both audio and video with Playback. In order for timecoded markers to be imported properly, MTC must be set up as well. There is no direct communication occurring between Playback and Pro Tools, all communication/exchanges that occur are occurring at an OS level. This article explains how

How to Set Up Adobe Premiere for Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Adobe Premiere Pro (v2024) as a streaming source for Playback. An Adobe Premiere Pro template project with stereo through 5.1 audio tracks is available for download HERE to help with setup and troubleshooting. Individual audio files (Stereo, 5.1 Film/SMPTE, 7.1 Film/SMPTE, and 9.1.6) are also accessible. LIMITATIO

How To Install Playback

Published December 2nd, 2024 by Sara Griffith

Please note that while you can always download Playback for free via https://remotopro.io/download , you won’t be able to create and schedule streaming sessions until you’ve purchased a session or subscription and signed up for an “Organizer” account. A Guest user can always join a streaming session through the downloaded application for free. Bef

Using Playback with Corporate Networks

Published February 19th, 2025 by Sara Griffith

Using Playback Desktop from a corporate network or behind multiple routers and firewalls may require the network administrator to configure the network according to the below mentioned recommendations, and to perform the Remoto Network Test to validate that no potential issues exist. Avoid using Playback when connected to an Active VPN! For the best

Using NDI Scan Converter as a Playback Video Streaming Source

Published December 3rd, 2024 by Sara Griffith

When using NDI Scan Converter as a video streaming source with Playback, it’s important to make sure that the audio is muted in the NDI application. (Settings > Mute Audio) Since NDI is being used just as video source, it’s important to mute the audio from the app, otherwise, Playback will receive the system audio redundantly (x2) which may cause

Using 3rd Party Password Managers with Remoto

Published December 2nd, 2024 by Sara Griffith

There are a few things to be aware of if you are using a 3rd party password manager such as Dashlane, macOS Keychain, Bitwarden, Last Pass, etc. New User Remoto Account Creation If you are a new user that uses a third party password manager, please be aware that an auto password may be generated by your password manager that does not meet Remoto’s p

Remoto Playback v1.1 Release Notes

Published December 2nd, 2024 by Sara Griffith

Remoto Playback v1.1.(1) released November 21, 2024 Full version number(s): v1.1.0.355 / v1.1.1.363 / v1.1.1.365 Version v.1.1.1.363 and .365 are stability releases only, no major notes. Current and legacy documentation (user guides, etc) can always be found here . This document is organized in 5 sections: Technical Alerts - Crucial information an

What is Playback?

Published November 22nd, 2024 by Sara Griffith

Playback enables global creative teams to securely collaborate and create together live, in real time, with a studio-quality experience that feels like you’re working together on-site. All you need is a computer; no other hardware required. Playback is a desktop application that enables you to stream and receive high quality audio and video; a comp

Remoto Playback Release Documentation

Published October 29th, 2024 by Sara Griffith

Getting Started with Playback System Requirements and Compatibility Current Documentation Playback v1.3 Playback User Guide v.1.3 Playback Release Notes* v.1.3 *For a list of known issues, and system requirements and compatibility information. Legacy Documentation Playback v1.2 Playback User Guide v.1.2 Playback Release Notes* v.1.2 *For a list

Quickstart Guide: Playback Guest User

Published December 3rd, 2024 by Sara Griffith

You’ve received an email invitation to a Playback Session. Now what!? For a decision tree on how to join a session, please visit this article . Receive Invitation The email invitation you received includes scheduling details, and also a one-time password for creating a Remoto account in order to join a session. Create a Guest Account Remoto G

Playback One-Time Sessions and Subscriptions FAQ

Published December 2nd, 2024 by Sara Griffith

One-Time sessions: Can I adjust session limits (guest count, time, session quality) post purchase? All one time session purchases are final. The configuration at the time of purchase represents the maximum configuration that can be used when setting up your session. As part of the session scheduling and session settings configuration process, you ma

Welcome to Playback!

Published November 8th, 2024 by Sara Griffith

Welcome to Playback®, brought to you by Remote Studio, Inc. ®. Playback enables global creative teams to securely collaborate and create together live, in real time, with a studio-quality experience that feels like you’re working together onsite. All you need is a computer - no other hardware required. Playback is a desktop application that has a we

Playback General FAQ

Published October 29th, 2024 by Sara Griffith

This article contains common questions and answers about about Playback in general, including topics like system requirements, security, types of accounts, etc. What are the system requirements to use Playback? Up to date system requirements can always be found here. What is the difference between an "Organizer" and a "Guest" and a "Participa

How to Set Up DaVinci Resolve for Playback Streaming

Published December 3rd, 2024 by Sara Griffith

This article explains how to set up DaVinci Resolve as a streaming source for Playback. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided (Stereo, 5.1 Film/SMPTE, 7.1 Film/SMPTE, and 9.1.6). Known Limitations: DaVinci Resolve can stream bo