Remoto Knowledge Base

Using 3rd Party Password Managers with Remoto

Published December 2nd, 2024 by Sara Griffith

There are a few things to be aware of if you are using a 3rd party password manager such as Dashlane, macOS Keychain, Bitwarden, Last Pass, etc. New User Remoto Account Creation If you are a new user that uses a third party password manager, please be aware that an auto password may be generated by your password manager that does not meet Remoto’s p

How to Determine Remoto Playback Software Version

Published December 3rd, 2024 by Sara Griffith

When submitting a support request, it is necessary to include the version of Remoto Playback you are using. The software version of Remoto Playback Desktop is displayed in the upper right corner of the login dialog: It can also be found through the Remoto Playback Menu Bar item “About Remoto Playback”:

3rd Party Templates and Audio Test Files

Published October 29th, 2024 by Sara Griffith

To simplify setup and troubleshooting, we've provided downloadable session templates and individual video and audio files for various formats, including stereo, 5.1 (SMPTE + FILM), 7.1 (SMPTE + FILM), and 9.1.6. These files include audible channel callouts to ensure each channel is correctly routed to the corresponding speaker (e.g., left plays thro

How to Create a Remoto Account

Published October 29th, 2024 by Sara Griffith

The account creation process can be accessed in a few different ways: A) By signing up for a Remoto Test Drive. If you sign up for a “Test Drive” and are a first time Remoto user, you’ll be prompted to create an account. Your resulting account will be an Organizer account. B) By purchasing a product. If you purchase a one-time session or a subscript

How to Cancel Your Remoto Subscription

Published December 9th, 2024 by Sara Griffith

Should you desire to cancel your Remoto subscription, please follow the steps below. Step 1) Log into your Remoto product and access your account profile Log into your Remoto product, and navigate to your Profile window, and click on the Products tab. If you have an active subscription, it will be listed in the top portion of the tab, and there wi

Using NDI Scan Converter as a Remoto Video Streaming Source

Published December 3rd, 2024 by Sara Griffith

When using NDI Scan Converter as a video streaming source with Remoto Playback, it’s important to make sure that the audio is muted in the NDI application. (Settings > Mute Audio) Since NDI is being used just as video source, it’s important to mute the audio from the app, otherwise, Remoto Playback will receive the system audio redundantly (x2) w

Recommended Bitrates for Remoto Streaming

Published November 15th, 2024 by Sara Griffith

Below are reference tables that lists different picture resolutions and their corresponding bitrates at various frame rates (FPS). The purpose of these charts are to help you understand the recommended internet speeds (bitrates) for streaming content at different resolutions and frame rates with Remoto for the best and most efficient media handling

Remoto Playback System Requirements and Compatibility

Published November 14th, 2024 by Sara Griffith

System Requirements Remoto Playback Desktop (MacOS only) Remoto Playback Desktop: Organizer/Streaming System Requirements Minimum Requirements: Operating System: MacOS Big Sur® 11.1 or later*, with the exception of MacOS Sequoia 15. MacOS Sequoia has not been tested or qualified for use with Remoto Playback, and usage is at your own risk. Processor:

Remoto Playback Session Settings and Streaming FAQ

Published December 2nd, 2024 by Sara Griffith

This article contains common questions and answers about streaming settings, streaming session management and streaming. What is the Session Settings status? In order for a session to be "ready" to begin, all required Session Settings need to be configured. The session settings status indicates if all the required settings have been configured or no

Remoto Playback Guest User FAQ

Published December 2nd, 2024 by Sara Griffith

Have you been invited to a Remoto session as a Guest and have some questions? Are you a session Organizer who has questions about the Guest experience? This FAQ is for you. I've received an email invitation to a session. Since my email is on file to receive an invitation, does that mean I have a Remoto account? If you receive an email invitation to

Remoto Playback Session Types FAQ

Published December 2nd, 2024 by Sara Griffith

Remoto Playback products can be purchased as one-time sessions, subscriptions, and there's even a free test drive option. See below for common questions and answers about them. I purchased a one time session. How long do I have to be able to use it before it expires? Purchased one-time sessions expire 90 days after purchased. I signed up for a F

Payments and Accounts Related FAQ

Published December 2nd, 2024 by Sara Griffith

Renewals, upgrades, downgrades, expirations, cancellations & refunds. I am signing up for a “Free Test Drive”, why do I need to submit my credit card? Although it won’t be charged, a valid credit card is required to activate your Test Drive. We take this step to verify your identity and prevent service abuse. Do subscriptions auto renew each

How to Set Up DaVinci Resolve for Remoto Playback Streaming

Published December 3rd, 2024 by Sara Griffith

This article explains how to set up DaVinci Resolve as a streaming source for Remoto Playback. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided (Stereo, 5.1 Film/SMPTE, 7.1 Film/SMPTE, and 9.1.6). Known Limitations: DaVinci Resolve can st

Quickstart Guide: Remoto Playback Organizer

Published December 3rd, 2024 by Sara Griffith

Remoto Playback is a remote real-time review and approve software tool. Built from scratch with an audio-forward approach, Remoto Playback creates a studio-quality experience no matter where you are. You’ve purchased a one time session, signed up for a free Test Drive, or you’ve purchased a subscription, now what? This quickstart guide walks you t

How to Set Up Pro Tools for Remoto Playback Streaming

Published December 3rd, 2024 by Sara Griffith

Pro Tools can be used as an application streaming source for both audio and video with Remoto Playback. In order for timecoded markers to be imported properly, MTC must be set up as well. There is no direct communication occurring between Remoto and Pro Tools, all communication/exchanges that occur are occurring at an OS level. This article explains

Remoto Playback v1.0 Release Notes

Published November 22nd, 2024 by Sara Griffith

Remoto Playback v1.0 released August 27, 2024 Current and legacy documentation (user guides, etc) can always be found here. This document is organized in 5 sections: Technical Alerts - Crucial information and recommendations on how to configure and use the app to optimize its performance and your experience using it. System Requirements New Featur

How to Delete a Remoto Playback Session

Published December 3rd, 2024 by Sara Griffith

A streaming session can be deleted in three ways: From the Session Details Overview window, click on the trashcan button in the lower left. Once the session has been completed and is in the “Finished” state, click on the “Delete” button under the Actions column in the Dashboard. Click on the hamburger menu in the Actions column and click on “Del

How to Set Up 3rd Party Host Programs for Streaming

Published December 3rd, 2024 by Sara Griffith

For your convenience, we’ve organized this article into sections to help you find the information you are looking for as easily as possible. Please select your DAW or NLE from the list below for an in depth guide on how to set it up for Remoto Playback streaming. Third party session templates and test audio files can be downloaded here should they

Troubleshooting macOS Permissions Issues

Published December 26th, 2024 by Sara Griffith

Permissions issues may occur when updating to a new version of Remoto Playback. Best practice to avoid any potential issues would be to make sure to reset the necessary operating system permissions before opening Remoto Playback after updating. Important: After resetting permissions, Remoto Playback must be restarted! Resetting MacOS Permissions th

Remoto Playback FAQ

Published November 18th, 2024 by Sara Griffith

Welcome to the Remoto Playback FAQ Page For your convenience, we’ve organized this FAQ into sections to help you find the information you are looking for as easily as possible. General questions Visit this page for general questions and answers about system requirements, security, types of accounts, etc. Questions about session settings and str

How to Gather a Remoto Playback Log File

Published December 19th, 2024 by Sara Griffith

When contacting Remoto Support due to an issue with Remoto Playback, you may be asked to gather a Remoto Playback log file, or reproduce an issue and gather the resulting log file. A note about Remoto Logs The log file generated by Remoto Playback is continuous, it is not refreshed at any point and as a result can be very dense and difficult to par

Remoto Glossary

Published October 28th, 2024 by Sara Griffith

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

What is Remoto Playback?

Published November 22nd, 2024 by Sara Griffith

Remoto Playback enables global creative teams to securely collaborate and create together live, in real time, with a studio-quality experience that feels like you’re working together on-site. All you need is a computer; no other hardware required. Remoto Playback is a desktop application that enables you to stream and receive high quality audio and

Remoto Playback General FAQ

Published October 29th, 2024 by Sara Griffith

This article contains common questions and answers about about Remoto Playback in general, including topics like system requirements, security, types of accounts, etc. What are the system requirements to use Remoto Playback? Up to date system requirements can always be found here. What is the difference between an "Organizer" and a "Guest" an

Quickstart Guide: Remoto Playback Guest User

Published December 3rd, 2024 by Sara Griffith

You’ve received an email invitation to a Remoto Playback Session. Now what!? For a decision tree on how to join a session, please visit this article . Receive Invitation The email invitation you received includes scheduling details, and also a one-time password for creating a Remoto account in order to join a session. Create a Guest Account R

Remoto Playback Streaming Settings

Published October 29th, 2024 by Sara Griffith

When setting up a streaming session in Remoto Playback, you will be asked to choose a streaming setting: Desktop Only Desktop and Web The option you choose will determine how the session is streamed and how Guests are able to access the stream. There is a slight difference in latency between the different viewer types, and there may be a difference

How To Install Remoto Playback

Published December 2nd, 2024 by Sara Griffith

Please note that while you can always download Remoto Playback for free via https://remotopro.io/download , you won’t be able to create and schedule streaming sessions until you’ve purchased a session or subscription and signed up for an “Organizer” account. A Guest user can always join a streaming session through the downloaded application for free

How to Join a Remoto Playback Session

Published November 1st, 2024 by Sara Griffith

Please follow the prompts below to be guided through the session joining process. For an in depth walk through, please see this Quickstart Guide for Guest Users article . Do you have a Remoto Account? Yes No Is your account an Organizer's account, or a Guest account? Organizer Guest Would you like to join the session from Remoto Playbac

How to Work With Timecoded Markers

Published December 3rd, 2024 by Sara Griffith

What are timecoded markers? Remoto Playback offers the ability to enter timestamped markers that reference the timecode fed by the DAW or NLE. If sync is established between Remoto Playback and the source DAW/NLE, timecoded markers will be associated with the SMPTE timecode at which it was entered. Thus, the timecode of the comment entered in the st

Remoto Playback v1.1(.1) Release Notes

Published December 2nd, 2024 by Sara Griffith

Remoto Playback v1.1.(1) released November 21, 2024 Full version number(s): v1.1.0.355 / v1.1.1.363 / v1.1.1.365 Version v.1.1.1.363 and .365 are stability releases only, no major notes. Current and legacy documentation (user guides, etc) can always be found here . This document is organized in 5 sections: Technical Alerts - Crucial information an

Remoto Playback Release Documentation

Published October 29th, 2024 by Sara Griffith

Getting Started with Remoto Playback System Requirements and Compatibility Current Documentation Remoto Playback v1.1 / 1.1.1 Remoto Playback User Guide v.1.1(.1) Remoto Playback Release Notes* v.1.1(.1) *For a list of known issues, and system requirements and compatibility information. Legacy Documentation Remoto Playback v1.0 Remoto Playback U

Welcome to Remoto Playback!

Published November 8th, 2024 by Sara Griffith

Welcome to Remoto Playback®, brought to you by Remote Studio, Inc. ®. Remoto Playback enables global creative teams to securely collaborate and create together live, in real time, with a studio-quality experience that feels like you’re working together onsite. All you need is a computer - no other hardware required. Remoto Playback is a desktop appl

Remoto Company Workspace Invitations

Published December 3rd, 2024 by Sara Griffith

You’ve received an email notification that you've assigned a Role in a company's Remoto Workspace. Now what!? In the Remoto system, we offer enterprise customers the option to purchase a customized company-wide subscription. This allows a company Admin to manage a group of users (internal staff or freelancers) and control how they can use the su

How to Set Up Reaper for Remoto Playback Streaming

Published December 3rd, 2024 by Sara Griffith

This article explains how to (a) set up Reaper as a streaming source for Remoto Playback and (b) enable Reaper timecode syncing so you and your guests can create Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. Reaper

How to Set Up Logic Pro for Remoto Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to a) set up Logic as a streaming source for Remoto Playback, and b) enable Logic timecode syncing so you and your guests can create Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. Logic can

How to Set Up Nuendo for Remoto Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Nuendo as an audio and video streaming source for Remoto Playback, including timecode syncing for Timecoded Markers. Template projects with stereo through 7.1 audio tracks are available for download HERE to help with setup and troubleshooting. Test audio files are also provided. The setup process is the same wheth

How to Set Up Final Cut Pro for Remoto Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Final Cut Pro as a streaming source for Remoto Playback. Final Cut Pro can be used as an application streaming source for both audio and video with Remoto Playback. It is a very basic application routing-wise. It’s audio output will always follow your system output. Final Cut pro does not have the ability to gener

How to Set Up Adobe Premiere for Remoto Playback Streaming

Published December 4th, 2024 by Sara Griffith

This article explains how to set up Adobe Premiere Pro (v2024) as a streaming source for Remoto Playback. An Adobe Premiere Pro template project with stereo through 5.1 audio tracks is available for download HERE to help with setup and troubleshooting. Individual audio files (Stereo, 5.1 Film/SMPTE, 7.1 Film/SMPTE, and 9.1.6) are also accessible. LI