Please follow the steps below to be guided through the session joining process. For an in depth walk through, please see this Quickstart Guide for Guest Users article. 
 

Step 1) Session Invitation

The first step to joining a Playback session is to receive an email invitation. If you are a Remoto account holder, you do not need to join from the email invitation, and instead you can join directly from Playback Desktop.

The email invitation includes the session name, scheduling details, and a Join Session button. If you do not have a Remoto account, it may also include temporary sign in credentials. 

Step 2) Accept the Invitation 

When the “Join Session” button is clicked in the email invitation, a new browser window opens. 

If the session Organizer enabled passwordless access to the session, you'll be asked to enter your first and last name:

If the session Organizer has disabled passwordless access to the session, you'll be asked to log in to continue, or to create an account if you do not already have one.

Step 3) Joining a Session

Joining a Session using Playback Desktop

Once Playback Desktop is installed, you'll be asked to open the application to continue. 

If the session Organizer has enabled passwordless access to the session,you'll be presented with a “Redirection to Session” reminder that “No password is required for this session.”: 

Once the redirection is complete, you'll be presented with Call and Stream preferences for the session they are joining. Note that users who join via the passwordless login will not be able to toggle to the Dashboard or any other part of the app. After the session ends, you'll be prompted to log into the application to access those areas of the application. 

If you were asked to login to join the session earlier in the process, you'll be presented with the dashboard view, and can click the “Join” button to set up Call and Stream preferences for the desired session. 

Joining a session through Playback Web

If “Join from web” is clicked in the email invitation, you'll  be directed to set up  Call and Stream preferences for the call on the web; you may be asked to grant camera and microphone access permissions to the browser.  

Once audio and camera settings for the session have been configured, click “Ask to Join” at the bottom right of the window. 

If the session has been started by the Organizer, they will receive a join request that they can “Admit” or “Decline”. 

A dialog window is displayed until the Organizer approves the join request.

Once the join request is approved, you are admitted to the session and into the Studio view. 

Join From Playback Desktop Without Using the Email Invitation

Alternatively, if you are a Remoto account holder, you do not need to join the session from the email invitation, and can join the session directly from Playback Desktop. 

Upon logging into the application, the session(s) you’ve been invited to are displayed in the Dashboard. 

An illuminated “Join Session” button indicates that the Organizer has started the session; click “Join” to enter the session.

Configure your Call and Stream Preferences for the session, and continue the join flow.