The account creation process can be accessed in a few different ways:

A) By signing up for a Remoto Test Drive. If you sign up for a “Test Drive” and are a first time Remoto user, you’ll be prompted to create an account. Your resulting account will be an Organizer account.
B) By purchasing a product. If you purchase a one-time session or a subscription and are a first-time Remoto user you’ll be prompted to create an account. Your resulting account will be an Organizer account.
C) Guest invitation. If you’ve been invited to a Remoto Playback streaming session and are new to Remoto you’ll be prompted to create an account before you can join the session. Your resulting account will be a Guest account.

How to Create a Remoto Organizer Account

The process is the same for both the free Remoto “Test Drive” or purchasing a product as a new user. Once you select the product type you’d like from Remoto’s website, you’re prompted to create a Remoto account online via Remoto Web before you’re brought to the payment portal.

Step 1)

Enter your first name, last name, and email, then create and confirm a password. Your password must contain at least:

• 8 Characters
• 1 Lowercase character
• 1 Uppercase character
• 1 Special character
• 1 number

NOTE: If you are having password issues and you are using a third-party password manager to generate your passwords, please be aware that your password manager might suggest (auto-populate) a password that is not compliant with Remoto.

Step 2)

Read and accept Remoto’s Terms and conditions.

Step 3)

Click “Sign Up”. At this point, a verification code will be sent to your email.

Step 4)

Verify your email and account by entering the verification code that was sent to your email.

Click “Next” to be brought to the login page. At this point, your account is created.

Step 5)

Continue the login process, and save your password to your preferred password manager (we like macOS keychain) to use when you log into the desktop application.

NOTE: If you are having password issues and are using a password manager like MacOS keychain, and you’re invited to different sessions through different emails, your password manager may auto-populate a “correct” password but for the wrong email login. Please check your password manager to ensure the right information is being populated.

If you’re creating an account as part of the purchasing process, once you’ve successfully logged into Remoto Web you’ll be redirected to the payment portal.

How to Create a Remoto Guest User Account

If you receive an email invitation to join a Remoto Playback streaming session as a Guest, but do not yet have a Remoto account, you’ll be prompted to create an account before you’re able to join the session.

First you will receive an email invite and a temporary password:

Note: This temporary password will expire 72 hours after it was sent. If you haven't completed the account creation process and your password has expired, you can resend a code from the login screen on the desktop and web app to complete it.

Step 1)

To complete your account setup, click “Join Session from Desktop” or “Join Session from Web.” If you select Desktop, you’ll be prompted to download the Remoto Playback Desktop application to complete your account creation. If you choose “Join Session from Web” you’ll be directed to the login page of Remoto Web. Whichever option you choose, account creation will proceed as follows:

Step 2)

Log in using your email and the temporary password you received via email.

If it’s not working, or you can’t find it, click on “here” at the bottom of the window to be sent a new one.

If you’ve not been invited to a session, but would like to sign up as a guest, click the “Sign Up for a “Guest Account”" link in the bottom of the login screen to receive an email with a one time password.

Step 3)

In the account creation window, enter your first name, last name, and email, then create and confirm a password. Please note your password must contain at least:

• 8 Characters
• 1 Lowercase character
• 1 Uppercase character
• 1 Special character
• 1 number

NOTE: If you are having password issues and you are using a third-party password manager to generate your passwords, please be aware that your password manager might suggest (auto-populate) a password that is not compliant with Remoto.

Step 4)

Read and accept Remoto’s Terms and conditions.

Step 5)

Click “Sign Up” and your account is created and confirmed.

Step 6)

Continue the login process, and save your password to your preferred password manager (we like macOS keychain) to use when you log into the desktop application once downloaded.

NOTE: If you are having password issues and you are using a password manager like MacOS keychain and you are invited to different sessions through different emails, your password manager may auto-populate a “correct” password but for the wrong email login. Please check your password manager to ensure the right information is being populated.