Permissions issues may occur when updating to a new version of Remoto Playback. Best practice to avoid any potential issues would be to make sure to reset the necessary operating system permissions before opening Remoto Playback after updating. 

Important: After resetting permissions, Remoto Playback must be restarted!

Resetting MacOS Permissions through Security & Privacy for Remoto Playback

Screen Recording Permissions
 

1. Go to Settings -> Privacy and Security -> Screen Recording.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Microphone Permissions
 

1. Go to Settings -> Privacy and Security -> Microphone.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Accessibility Permissions
 

1. Go to Settings -> Privacy and Security -> Accessibility.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Input Monitoring Permissions
 

1. Go to Settings -> Privacy and Security -> Input Monitoring.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Full Disk Access Permissions
 

1. Go to Settings -> Privacy and Security -> Full Disk Access.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Files and Folders Permissions
 

1. Go to Settings -> Privacy and Security -> Files and Folders.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Camera Permissions
 

1. Go to Settings -> Privacy and Security -> Camera.
2. Select RemotoPlayback from the list.
3. Press the minus button (-) and enter your password.

Resetting MacOS Permissions through Terminal for Remoto Playback

If you have reset MacOS permissions through Security & Privacy and are still having issues, you can attempt a reset through Terminal:

Screen Recording Permissions
 

1. Open Terminal.
2. Run the following command: sh
3. Copy and paste the following code: tccutil reset ScreenCapture remotoplayback.spgstudios.com

Microphone Permissions
 

1. Open Terminal.
2. Run the following command: sh
   3. Copy code: tccutil reset Microphone remotoplayback.spgstudios.com

Accessibility Permissions
 

1. Open Terminal.
2. Run the following command: sh
3. Copy and paste this code: tccutil reset Accessibility remotoplayback.spgstudios.com

Input Monitoring Permissions
 

1. Open Terminal.
2. Run the following command: sh
3. Copy and paste this code: tccutil reset ListenEvent remotoplayback.spgstudios.com

Full Disk Access Permissions
 

1. Open Terminal.
2. Run the following command: sh
3. Copy and paste this code: tccutil reset SystemPolicyAllFiles remotoplayback.spgstudios.com

Files and Folders Permissions 
 

1. Open Terminal.
2. Run the following command:sh
3. Copy and paste this code(s): tccutil reset SystemPolicyDocumentsFolder remotoplayback.spgstudios.com tccutil reset SystemPolicyDownloadsFolder remotoplayback.spgstudios.com tccutil reset SystemPolicyDesktopFolder remotoplayback.spgstudios.com

Camera Permissions
 

1. Open Terminal.
2. Run the following command: sh
3. Copy and paste this code: tccutil reset Camera remotoplayback.spgstudios.com