Playback Guest User FAQ
Learn how to use the Playback features as a guest user with this helpful FAQ guide.
Written by Sara Griffith
Updated at April 24th, 2025
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Have you been invited to a Playback session as a Guest and have some questions? Are you a session Organizer who has questions about the Guest experience? This FAQ is for you.
I've received an email invitation to a session. Since my email is on file to receive an invitation, does that mean I have a Remoto account?
If you receive an email invitation to a session, but have never purchased or used a Remoto product before that required you to create an account to be able to sign in to be able to join a session, the email invitation will include temporary credentials (your email and a temporary password) to use to create an account if you are prompted to. When the Organizer is setting up the session, they have the option to waive the need to have an account and log in for joining. If they did not wave this, you'll be prompted to finish creating an account when joining the session, using the email and temporary password from the invitation.
Can Guests join the session without being admitted by the Organizer?
No, Guests cannot join the session until they are admitted by the Organizer.
As a session Organizer, can I mute or unmute, deafen or un-deafen guest participants?
Yes, you can mute or unmute, deafen or un-deafen either individual participants or all participants. Participants call also do this themselves. Please see the Playback User Guide for more information.
Can I invite multiple Guests at a time, by entering multiple emails into the email invite field, or can I import a .csv of emails?
Multiple emails can be entered at a time, and a group of emails can be dropped into the email field “click and drag” style. .csv import is not supported at this time.
I’m a Guest participant, why am I not receiving timecode? Why can’t I add a timecoded marker?
Timecoded markers are a Desktop Only streaming type feature. If you are using the Desktop application, it may be that the Organizer chose Desktop & Web streaming, which will not allow timecode data to be sent with the stream due to a technical limitation. If you are joining from the web, the ability to add a timecoded marker is not possible.
How is the browser experience different from the Desktop experience from a Guest perspective?
The Desktop experience is the most full featured experience. It allows you to receive and listen to 16 channels of discrete audio, be able to split the destinations and adjust the volume of the conference call audio and the stream audio separately, add and export timecoded markers, and the Organizer can compensate for poor network quality for you by adding some latency to the stream. This improves packet loss, and results in a larger buffer period to manage poor network conditions. This does increase the delay between the Organizer and the Guest, but ultimately results in an improved stream quality for the Guest. However, the Desktop experience is limited to macOS users.
Playback Web allows you to join the meeting on the go from a mobile device or from a windows system, but you won’t be able to split the conference and stream audio to separate listening destinations, and you will only be able to listen to a stereo mixdown of the stream. Additionally, you won’t be able to add timecoded markers.