Playback General FAQ
Get answers to common questions about Playback functionality, improve your understanding, and troubleshoot issues effectively with this General FAQ guide.
Table of Contents
This article contains common questions and answers about about Playback in general, including topics like system requirements, security, types of accounts, etc.
What are the system requirements to use Playback?
Up to date system requirements can always be found here.
What is the difference between an "Organizer" and a "Guest" and a "Participant"?
An "Organizer" is a user with organizer privileges, meaning they have paid for a product or signed up for a “Free Test Drive”. The resulting account has a license tied to it that allows them to be able to create sessions and invite guests. A "Guest" user account does not have a license (they have never paid for a product or signed up for a test drive), and is able to join sessions only, not create them. A participant refers to all attendees of a session, "Organizer", and "Guest(s)".
Why do I need to sign in every time I open Playback?
This is for security reasons. There is a macOS keychain option so that you can store this information in for future use.
Is internet access required to use Playback?
Yes, internet access is required. Internet is needed to verify a user's license, to perform the session stream, for guests to join a session, and for security reasons
How do I know my session is secure?
Playback utilizes TPN, CDSA, GDPR, MPA and HIPAA compliant cloud infrastructure for real-time communications. Please view our content security white paper for more information.
Is Playback Windows compatible?
Playback is Mac only, either Intel or Silicon.
For more information regarding system requirements, please visit our System Requirements article.
What DAWs does Playback support?
Playback is DAW agnostic. It has been tested and verified with Reaper, Logic Pro, and Pro Tools.
For more information regarding system requirements, please visit our System Requirements article.
When in a live session, in the Audio Controls section of Studio View, what is the function of the Stream Audio circles with numbers?
Each circle with a number corresponds with an audio channel (1-16).

The colors reflected in the channels are post-fader (i.e., post volume slider) level indicators:
- Off (< -75dB FS)
- Green (> - 75db FS)
- Orange (> -3dB FS)
- Red (> -.5dB FS)
The slider under Stream audio is a volume slider. To turn the stream audio all the way off, slide the slider all the way to the left. This volume slider controls the stream output audio to local speakers, and does not affect the input gain of the stream itself.
Can Playback only be used for live streams, or can it be used for non-live sessions?
Playback is a real time review and approve tool, and does not communicate with the source DAW/NLE in any way. Source media is not stored by Playback. There is no ability to perform non-live sessions.
How is my media source getting to Playback?
There is no direct communication between the host DAW/NLE and Playback. All exchanges are completed at the operation system level.
How does Playback handle downmixing?
When a session is streaming multichannel audio (5.1 or 7.1 surround), Playback automatically creates a stereo version for participants listening on stereo devices. All dialogue, music, and effects remain clearly audible. The subwoofer (LFE) channel is removed, which is standard practice.
- Desktop App: Receives the full multichannel stream. The fold down to stereo only occurs if you select a stereo output device. If you have a surround system, you hear the full discrete mix.
- Web App, iOS, and Apple TV: Always receive a pre-mixed stereo stream from the server. No configuration needed.
The downmix follows the industry-standard ITU-R BS.775 (Lo/Ro) method via the Opus codec. Playback does not apply custom algorithms, and the fold down never alters the source stream.
For full technical details including coefficients and per-platform behavior, see How Remoto Playback Handles Multichannel Audio Fold Down.
When scheduling a session, once the session is “saved”, how are Guests notified that they are invited to the session?
When a session is scheduled through the “Edit Session Details 1of 2: Schedule” window, there is the option to “Enable Email Notifications” for Guests. Email invitations and subsequent scheduling updates will not be be sent to Guests until this option is checked. If they do no have a Remoto account they will be prompted to create one.
Do the session invitations include Google Cal/Outlook Cal/iCal compatible calendar events that can be saved?
No. invitations can not be imported/saved to Google, Outlook, or iCal at this time.