How to Gather a Playback Log File
Learn how to collect Playback's log file
Written by Sara Griffith
Updated at January 28th, 2025
Table of Contents
When contacting Remoto Support due to an issue with Playback, you may be asked to gather a Playback log file, or reproduce an issue and gather the resulting log file.
A note about Remoto Logs
The log file generated by Playback is continuous, it is not refreshed at any point and as a result can be very dense and difficult to parse. If you are asked to gather a log, if the issue is reproducible, it's a good idea to delete the log first, open Remoto Playback, reproduce your issue (if possible) and gather that resulting log.
If you rename the log, Playback will produce a new one called log.log, this is one way to save information if needed, if you don't want to delete the entire log.
How to Gather a Playback Log
The log is located at: machintosh HD > Users > [user] > Library > Application Support > SPG Studios > Remoto Playback > log.log
Step 1: Using Apple's finder menu, click on the “Go” menu, and hold down option to reveal the hidden “Library” option, and click on it.
Step 2: Click on “Application Support”.
Step 3: Click on “SPG Studios".
Step 4: Click on “Remoto Playback”, if it is not already opened for you
Step 5: Gather the file called log.log, and attach to your case response to Remoto Support.