Playback General FAQ
Get answers to common questions about Playback functionality, improve your understanding, and troubleshoot issues effectively with this General FAQ guide.
Table of Contents
This article contains common questions and answers about about Playback in general, including topics like system requirements, security, types of accounts, etc.
What are the system requirements to use Playback?
Up to date system requirements can always be found here.
What is the difference between an "Organizer" and a "Guest" and a "Participant"?
An "Organizer" is a user with organizer privileges, meaning they have paid for a product or signed up for a “Free Test Drive”. The resulting account has a license tied to it that allows them to be able to create sessions and invite guests. A "Guest" user account does not have a license (they have never paid for a product or signed up for a test drive), and is able to join sessions only, not create them. A participant refers to all attendees of a session, "Organizer", and "Guest(s)".
Why do I need to sign in every time I open Playback?
This is for security reasons. There is a macOS keychain option so that you can store this information in for future use.
Is internet access required to use Playback?
Yes, internet access is required. Internet is needed to verify a user's license, to perform the session stream, for guests to join a session, and for security reasons
How do I know my session is secure?
Playback utilizes TPN, CDSA, GDPR, MPA and HIPAA compliant cloud infrastructure for real-time communications. Please view our content security white paper for more information.
Is Playback Windows compatible?
As of Playback 1.9 (Released in June of 2026), Playback is available as both a macOS and Windows application.
For more information regarding system requirements, please visit our System Requirements article.
What DAWs does Playback support?
Playback is DAW agnostic. It has been tested and verified with Reaper, Logic Pro, and Pro Tools.
For more information regarding system requirements, please visit our System Requirements article.
Can Playback only be used for live streams, or can it be used for non-live sessions?
Playback is a real time review and approve tool, and does not communicate with the source DAW/NLE in any way. Source media is not stored by Playback. There is no ability to perform non-live sessions.
How is my media source getting to Playback?
There is no direct communication between the host DAW/NLE and Playback. All exchanges are completed at the operation system level.
How does Playback handle downmixing?
When a session streams 5.1 or 7.1, Playback automatically folds the mix to stereo on stereo outputs (headphones, laptop speakers, iPhone, or Web). Dialogue, music, effects, and LFE stay audible; surround immersion is reduced to a front stereo image. The source stream is unchanged — downmixing happens locally on each device. Surround-capable outputs (Desktop or Apple TV with a receiver) can still hear the full mix.
See How Remoto Playback Handles Multichannel Audio Fold Down for more details.
When scheduling a session, once the session is “saved”, how are Guests notified that they are invited to the session?
When a session is scheduled through the “Edit Session Details 1of 2: Schedule” window, there is the option to “Enable Email Notifications” for Guests. Email invitations and subsequent scheduling updates will not be be sent to Guests until this option is checked, or once the session has been started.
Do the session invitations include Google Cal/Outlook Cal/iCal compatible calendar events that can be saved?
No. invitations can not be imported/saved to Google, Outlook, or iCal at this time.
Can I be signed in in two places at once?
Yes. Remoto Playback 1.9 / 1.9.1 allows the same account to stay signed in on more than one device. When you sign in and Remoto detects an active instance elsewhere, choose Be a Scheduler on the second device so the first can keep full access. Choosing Force Logout signs out the other full-access instance instead.
Can I stay signed in on two devices at once?
Yes — choose Be a Scheduler on the second device so the first can keep full access.
Does “Be a Scheduler” give me access to someone else’s account?
Choosing this log in option only limits what your account can do on this device.
Will “Force Logout” end a live session on the other device?
It signs that account out on the other device and forces leave of any live session that account was in there. Guests and other participants are not part of this takeover; this applies only to your signed-in instance.