A Remoto Workspace represents a company or organization. It defines who can access sessions, who can manage resources, and how usage is tracked and governed.

All sessions created on behalf of a company are associated with a workspace.

The Workspace Admin Portal is a secure, web-based dashboard used by Company Admins to manage:

• Users and roles
• Admin and Organizer seats
• Usage and billing-related insights
• Company profile information

It is separate from the Remoto Playback Desktop application and does not affect live sessions.

Only users assigned the Admin role can access the Workspace Admin Portal.

If you do not see the portal after signing in, you may not have Admin access.

The Workspace Admin Portal sign-in page is always available at https://admin.remotopro.io/

• Admin – Manages users, roles, seats, usage, and company metadata
• Organizer – Schedules and hosts sessions on behalf of the workspace
• Guest – Joins sessions they are invited to

Admins and Organizers have different permissions, and only Organizers and Admins consume paid company seats.

Yes. A single user can be assigned both Admin and Organizer roles.

In this case:

• They can manage users and usage
• They can also schedule and host sessions
• They consume an Organizer seat AND an Admin seat

Company workspaces have a pre-set number of admin seats available, and this is paid for as part of the enterprise plan package. 

When a session is created under a company workspace, all participants must belong to that workspace to:

• Enforce company security requirements
• Limit access to authorized users
• Maintain consistent governance

Guests join the workspace only to participate in sessions. They do not gain administrative access.

Admins and Organizers accept workspace invitations by:

• Clicking Accept Invitation from the invitation email, or
• Accepting the invitation when prompted after signing into the Desktop application

See How to Accept a Remoto Company Workspace Invitation (Admins & Organizers) for full steps.

Guests accept workspace membership when:

• Joining a session via a browser link, or
• Signing into the Desktop application and accepting the workspace prompt

This happens automatically as part of the session join flow.

• Declining an Admin or Organizer invitation removes access and requires a new invitation to regain access
• Declining a Guest workspace prompt blocks access to the session

If you decline by mistake, you can re-enter the flow by clicking the session invitation link again or signing back into the Desktop application.

Yes. If an invitation is still Pending, an Admin can revoke it by accessing the user's details in the Workspace portal so the user can no longer accept it.

If the user has already accepted, the Admin can still revoke the role to revoke access. 

Removing a user:

• Immediately removes their access
• Frees any Organizer or Admin seat they were using
• If an Organizer, prevents them from scheduling, hosting, or administering sessions
• If an Admin, prevents them accessing the Workspace Admin Portal for the company

• Remove: Use this when a user has already accepted the workspace invitation and should no longer have access
• Revoke invitation (where supported): Use this when a user’s invitation is still pending and should not be allowed to accept in the future

Guests appear in the Users table because they are members of the workspace for security reasons.

They do not consume seats and cannot manage resources.

Scheduled usage reflects the session configuration at scheduling time.
Actual usage reflects the real duration and technical settings used during the session.

Differences are normal if:

• Sessions end early or late
• Technical settings change
• Sessions are not started

Usage data updates automatically and can also be refreshed manually using the Refresh button in the Usage dashboard.

Try the following:

• Make sure you are signed in with the email address that was invited
• Sign out and sign back in if the wrong account opened
• Check whether the invitation has already been accepted or revoked

If the issue persists, contact a Company Admin.

This usually means that you have not been assigned (and/or accepted) an Admin role for any workspaces.

Confirm with your company that you have been invited as an Admin.